Refund policy

Returns 
Our policy lasts 24 hrs of receiving the wines. If 24 hrs have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at ap@avanti-wines.co.uk. 

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ap@avanti-wines.co.uk and send your item to: 20 N Audley St, Mayfair, London W1K 6LX, United Kingdom.

Shipping 
To return your product, you should contact us to arrange collection.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Click here to go back to our homepage Buy wine online uk. Or for the Red wine lovers explore a variety here buy red wine online uk. If you are more of a White wine enthusiast we have a lovely selection here buy white wine online uk or if you are a Rose wine lover buy rose wine online uk. To add some sparkles to your search click buy sparkling wine online uk. We have options for everyone!